GOdigital FAQ

How do I create a personal account in GOdigital?

1. Click ' teacher account' or ' student account' on the GOdigital homepage
2. Complete and submit the form
3. You will be sent a confirmation request with a link that will activate your account. Click 'Activate my account now' in the email to activate your GOdigital personal account

Can I create any kind of login ID instead of using an email address?

You must use a current and valid email address as your login ID. Please make sure that your email address is typed correctly when creating your login ID.

Can I create any kind of password?

Your password must be between 6 to 8 characters long and contain a combination of letters and numbers with no space in between. Don't use your birthday or anything obvious.

What should I do when the below message shows after I have clicked 'Submit' on the 'create a teacher account' / 'create a student account' page?

'Please read the License Agreement and check the first box above (if you agree to the terms and conditions) before submitting your account information.'

When this message shows, click the 'License Agreement' link to read the terms and conditions. Then check the box that says 'Yes, I have read and agree to the License Agreement' before submitting your account information.

I have clicked 'Submit' on the 'create a teacher account' / 'create a student account' page and the system tells me that my email address has been registered. What should I do?

You may:

• check your mailbox for a confirmation email with a link that will activate your account, or
• click 'Re-send account activation email' if you have deleted the confirmation email we sent you, or
• login to GOdigital with the user account that you have already activated. If you have forgotten your password, click 'forgot your password?' in the login window on the GOdigital page to reset your password.

*Please note that each email address can be used once only to create a GOdigital account.

Can I use the same login ID (email address) to create a teacher account and a student account?

Each email address can be used once only to create a GOdigital account. If you have already created a teacher account, you must use a different email address to create a student account.

How do I activate my GOdigital account?

You will be sent a confirmation request with a link that will activate your account. Simply click 'Activate my account now' in the email to activate your GOdigital personal account. The confirmation email is system-generated, so please do not reply to it. If you have not activated your GOdigital account within 7 days of receiving the confirmation email, you will have to create your account again. A confirmation email (with an activation link) will then be re-sent to your newly registered email address.

I have not received any confirmation email after signing up for GOdigital. What should I do?

A confirmation email should be sent to your registered email address a few minutes after you have signed up for GOdigital. If you do not see a confirmation email from GOdigital in your inbox, please check your junk/spam folder. If you have not received our confirmation email within 7 days of creating your account, please try to create your account in GOdigital again. A confirmation email will then be re-sent to you.

What if I forgot my password?

Click here to reset your password (or you may go to the GOdigital home page and click 'forgot your password?' in the login window). To reset your password, you must provide your registered email address.

What if I forgot my login ID?

You have used one of your email addresses to create your GOdigital Login ID. Please try to login again using one of those email addresses.

What can I do with my GOdigital account?

Once your account is activated, you may log onto GOdigital to manage your personal profile and the activation codes of all Oxford digital products that are registered under your account.

How do I activate an Oxford digital product with my GOdigital account?

1. For Windows version:
   Go online to download the product app with the activation code(s) provided by your teacher or found on scratch card(s) on the back cover of the Oxford textbook(s) that you have purchased.
   For iPad/Android version:
   Search in App Store/Google Play for 'oup china' and download the product app.
2. Login to the app with your GOdigital account
3. Key in the activation code for the product

Where do I get an activation code?

The activation code(s) may be provided by your teacher or found on scratch card(s) on the back cover of the Oxford textbook(s) that you have purchased.

Where can I check my account status?

Login to GOdigital to view your personal profile. You may also:

• change your account information
• reset your activation codes
• revise and update remarks for your activation codes

Where can I look up the digital products that I have activated and their corresponding activation codes?

Login to GOdigital 'Manage your activation codes' to view the list of Oxford digital products that are registered under your account. You may also find the corresponding activation codes for those products. Check the appropriate box(es) to reset the code(s). You may also revise and update remarks for your activation codes.

I can no longer reset my activation codes now after I have logged onto GOdigital. Why is that?

Each activation code can be reset for 5 times at most within the 3-year expiry period of the corresponding e-Book. You may check the number of times that an activation code is reset under ‘Manage your activation codes’ after you have logged onto GOdigital.

What should I do if I have any other questions/enquiries?

Please send your questions or enquiries to us via email at go-digital.hk@oup.com